Privacy policy

Who we are

Retip (retip.co.uk) is a free UK directory of cue re-tipping, run by MyBreak Ltd (MyBreak), registered in England and Wales, company number 17484163, registered office 64 Sea View Avenue, Deal, CT14 7UZ. We're responsible for the personal information described here. Questions or requests: hello@retip.co.uk.

Searching

When you search by postcode or use your location, the distances are worked out in your browser. We don't store your postcode or location.

Sending an enquiry

• We take your first name, your email address or phone number, your cue details and any message, and email them to the tipper you chose, so they can reply to you.
• If you give your email address, we send you a copy.
• We keep a record of the enquiry in case anything goes wrong. After a year we delete your name, contact details and message from it.
• Once the tipper has your enquiry, what they do with it is up to them.

Listing a business

• Your business details, prices, hours, photos and the contact details you choose are shown publicly on your listing.
• We use your email address to send your private edit link, enquiries from players and messages about your listing.
• Some listings were built by us from public information, such as a business's own website or social media page, so players can find them. We contact those businesses so they can check, change or remove their listing. If one is yours and you'd like it changed or taken down, use your edit link or email hello@retip.co.uk.

Reviews, recommendations and reports

• Reviews show the name you give, your rating and what you wrote, publicly.
• If you recommend a tipper or report a problem with a listing, we keep what you send, including your email address if you give it, so we can follow it up.

The tip survey

We keep your answers. To count only one answer from each internet connection, we keep a scrambled code made from your connection (not your actual internet address) for 90 days, then delete it.

Keeping out spam

To limit how much one person can send, we use a scrambled code made from your internet address and the date, which changes every day. We don't keep your internet address itself. Forms may also be checked by Cloudflare Turnstile, which looks at your browser to tell people from bots.

Saved on your device

Retip saves a few things in your browser so you don't have to type them again: your cue details, your name and contact details for your next enquiry, your survey answers, edit links for your own listings, and a random ID for your device. They stay on your device. You can clear them in your browser's settings. We don't use advertising or tracking cookies.

Counting

We count how often people tap a listing's call, WhatsApp, email and enquiry buttons, so we can show tippers what Retip sends them. These counts don't include who tapped.

Who else handles it

• Cloudflare runs the website and the database, and the spam checks.
• Resend sends our emails.
• Google Fonts provides the fonts, so your browser connects to Google to load them.
• The tippers you send enquiries to.

We don't sell your information or share it for advertising.

Why we're allowed to use it

To do what you ask, such as sending your enquiry or publishing your listing. Where it's in our reasonable interests and doesn't override yours: running and improving the directory, building listings from public information, and keeping out spam.

Your rights

You can ask to see the information we hold about you, or ask us to correct it, delete it or stop using it. Email hello@retip.co.uk and we'll reply within a month. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes

If we change this policy, we'll update this page and the date at the top.